Refund policy

Last updated: 20 July 2026

Right of withdrawal

You have the right to withdraw from your purchase within 14 days from the day on which you or someone you appointed received the goods, in accordance with the Swedish Distance Contracts and Off-Premises Contracts Act. For subscriptions, the withdrawal period is counted from the day you received the first delivery.

To exercise your right of withdrawal, you must give us a clear and unambiguous notice before the withdrawal period expires, preferably by email to info@valaselection.se. State your name, order number and the goods concerned.

You may also use the Swedish Consumer Agency’s standard withdrawal form, available at www.konsumentverket.se, but this is not required.

The withdrawal period is considered observed if the notice is sent before 14 days have passed.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

Food with a broken seal if, for health or hygiene reasons, the goods are not suitable for return
Goods that can deteriorate or expire rapidly

Because our products are food, the right of withdrawal only applies to goods with an unbroken seal and undamaged packaging.

Returns

When withdrawing from a purchase, the goods must be returned to us without undue delay and no later than 14 days from the day you notified us of your withdrawal.

Return address: Vala Selection AB, Torsplan 8, 113 65 Stockholm.

You are responsible for return shipping when withdrawing from a purchase.

The goods must be returned suitably packaged. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

We recommend using a tracked shipment.

Refunds

When withdrawing from a purchase, we will refund the amount you paid for the goods, including any original standard shipping charge. If you selected a more expensive delivery method than our standard option, only the cost corresponding to standard shipping will be refunded.

The refund will be made without undue delay and no later than 14 days from the day we received your notice of withdrawal. However, we are entitled to withhold the refund until we have received the goods or until you have provided evidence that they have been returned.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed. The refund is free of charge for you.

Complaints

If goods are defective, you have the right to complain under the Swedish Consumer Sales Act. The right to complain applies for three years from the date you received the goods.

A complaint must be made within a reasonable time after the defect was discovered. A complaint made within two months of discovery is always considered to have been made in time.

For an approved complaint, we have the right in the first instance to:

Remedy the defect
Deliver replacement goods

If this is not possible or is not done within a reasonable time, you are entitled to a price reduction or to cancel the purchase, in which case a refund will be made.

For food, the condition of the goods is assessed in relation to the stated best-before date and storage instructions. Natural variations in colour and flavour between harvests do not constitute a defect in the goods.

For an approved complaint, we pay the return shipping and any other necessary costs.

Goods damaged on delivery

If the goods are damaged when received, you must:

Report visible transport damage directly to the carrier upon receipt
Contact us as soon as possible in the event of concealed damage

The risk for the goods only passes to you when you receive them. Damage occurring during transport is handled as a complaint and does not cost you anything.